- In the event it is proved that the Practitioners have acted in contravention of any applicable laws, Chandpur Alia academy shall provide complete refund to the User, subject to investigation undertaken by Chandpur Alia academy .
- If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and Chandpur Alia academy shall be entitled to take any legal action, depending upon the gravity of the matter.
- User shall refrain from raising any harassment to platform which are not related to a specific course. In the event the User raises any such harassment queries, Chandpur Alia academy reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.
- Chandpur Alia academy reserves the right to permanently block Users from the school admission platform in the event Chandpur Alia academy receives multiple cancellation requests from such Users for reasons which do not form part of the cancellation policy of Chandpur Alia academy.
- Chandpur Alia academy shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day refund has been approved from Chandpur Alia academy.
- In the event a User raises any concerns regarding the inappropriateness of a particular Class on the admission counseling, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by Chandpur Alia academy as per Chandpur Alia academy internal policies.
- In all matters related to refund and settlement under this Agreement, Chandpur Alia academy shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of Chandpur Alia academy shall be final in this regard.